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Returns & Refunds
We don't do gimmicks and we don't hide behind walls of legal text. Our Returns and Refunds procedure is quite simple.
We will instantly refund or exchange your order:
- If it arrives in an unusable condition
- The product was below the weight advertised
- It arrived excessively late
- There is damage
- You requested the cancellation of the order before it was dispatched
During the global health epidemic, we are not currently accepting returns for unwanted items. We politely request that you keep hold of unwanted items until we have the ability to accept them back safely. If you wish to return your item please email firstname.lastname@example.org or use the live chat on the "Contact" page. We will continue to issue instant refunds/exchanges for the reasons bullet-pointed above.
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