If you select our free economy delivery service at checkout we aim to dispatch this the same working day when ordered before 2PM, Monday to Friday. This service uses Royal Mail First Class which has a five working day delivery estimate.
Our standard delivery uses Royal Mail Tracked 24. This service is fully tracked and you should be informed of your scheduled delivery date when tracking your order on Royal Mail's website. Typically this service can take three working days.
Using our express delivery you can expect to have your order with you the very next working day when you order before 2PM.
A "working day" in the UK is typically Monday to Friday. Bank holidays are not classed as working days. Although we will dispatch on the same day when you order before 2PM, please note that we are not liable for delivery lead times once your order has been posted.
We work hard to dispatch all orders the same working day when you order before 2PM. On rare occasions we can be overwhelmed by the amount of orders that rush in and we might be delayed in getting your order out to you. On other occasions your chosen courier may have already collected before 2PM that day.
Yes, when your order is dispatched you will receive a tracking number which will link you to track your order on the Royal Mail website.
Depending on the value of your order we may use different delivery methods, such as Royal Mail Signed For 24, Tracked 24 or Guaranteed by 1PM. These methods have different tracking options, some more detailed than others.
Your tracking will update as your order progresses through the delivery network. When you receive a dispatch confirmation email from us this means your chosen courier has collected your order.
Some Royal Mail orders might show as "label generated" - Although Royal Mail collect from ourselves directly due to backlogs within Royal Mail there could be times when your delivery is not scanned until the next working day.
Has it been more than ten working days since you received your order dispatch email? If not then please don't contact us as there's nothing we can do for you at this point as your order will not be considered late.
We utilise a system which allows us to track which deliveries have not turned up to our customers and if more than ten working days pass without delivery confirmation our system will automatically create a replacement for your order.
We guarantee ALL orders to arrive or we will replace or refund you the order value.
A typical working day is Monday to Friday in the UK. Saturday is not considered a working day however some delivery partners may attempt to delivery on this date. Although Graded Green operate seven days a week, our delivery partners typically work Monday to Friday.
Throughout the year the UK have a number of Bank Holidays. These are not considered working days.
The following bank holidays in the UK remaining for 2020 can be found on the Governments website: https://www.gov.uk/bank-holidays
It is important that you input the correct address upon checkout as our courier will use the exact information you have provided to deliver your order. If the courier has delivered to the wrong address please contact us.
If you wish to cancel your order please email us (firstname.lastname@example.org) at the earliest opportunity for us to cancel down your order. Sometimes we cannot cancel your order if it has been collected already by the courier. Please refuse delivery if you do not wish to keep the order and it will be returned to us by the courier.
If you've received a wrong or damaged order we will always pay for return postage. If you just wish to return your order within the 31 day return period then we politely request that you pay for the return postage.
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Please search all the available Frequently Asked Questions before reaching out to our team. Due to the pandemic our support staff is working from home so please only email us if you have to.
If you're contacting us about an order that is yet to turn up then please allow ten working days since receiving the dispatch confirmation before emailing us as our team will not be able to assist you as the postage service will not consider your mail late if ten working days hasn't passed since we dispatched it.
If your question hasn't been answered on this page then please contact us via email: email@example.com
We guarantee a response to your email within 24 hours. Emails are answered from 8AM to 6PM Monday to Friday. Email responses during the weekend might be delayed until Monday.
We can also be contacted on our freephone number between 9AM and 3PM Monday to Friday. Please call 0800 033 6099