We are being advised by Royal Mail that there may be delays in different parts of the country which effect the delivery timescale. We do not expect your order to take more than five working days to arrive with you when you select Royal Mail as your choice of delivery upon checkout.
All orders now qualify for UPS shipping. If your order is below £100 there is a charge for this. UPS are guaranteeing next day delivery. Due to exceptional demand, please ensure you place your order before 23:00 on the day before.
After receiving your tracking information please allow a couple of hours for the tracking system to update.
If you have selected our free economy shipping option, Royal Mail Second Class Signed For, or our Standard First Class Signed For, please note this is not a tracked service and will only update when a delivery is made or attempted.
If you select our free economy delivery service at checkout we aim to dispatch this the same working day when ordered before 2PM, Monday to Friday. This service uses Royal Mail Second Class which as of 01/05/2020 has a 7 working day delivery estimate.
Our standard delivery uses Royal Mail First Class Signed For. If you order before 2PM Monday to Friday we will dispatch this the same day for delivery by the next working day. As of 01/05/2020 this service may have a three working day delivery estimate.
Using our express delivery you can expect to have your order with you the very next working day when you order before 2PM. Please note as of 01/05/2020 this service has a one to two working day delivery estimate.
Yes, when your order is dispatched you will receive a tracking number which will link you to track your order on the Royal Mail website.
Depending on the value of your order we may use different delivery methods, such as Royal Mail Signed For 24, Tracked 24 or Guaranteed by 1PM. These methods have different tracking options, some more detailed than others.
We are sorry that your order is late to arrive. If you have selected Royal Mail Guaranteed Delivery by 1pm on checkout we will refund your postage cost in full.
For express shipping please allow up to three working days for your order to arrive before contacting us. Although we send all orders out using First Class postage, this does not guarantee next day delivery.
A typical working day is Monday to Friday in the UK. Saturday is not considered a working day however some delivery partners may attempt to delivery on this date. Although Graded Green operate seven days a week, our delivery partners may not be.
Throughout the year the UK have a number of Bank Holidays. These are not considered working days.
The following bank holidays in the UK remaining for 2020 can be found on the Governments website: https://www.gov.uk/bank-holidays
Yes. You can return your order to us within 30 days of receiving it for a full refund. We won't ask questions, however unless you've received a wrong or damaged order we require the packaging to be sealed. To make a return please email us at firstname.lastname@example.org
If you've received a wrong or damaged order we will always pay for return postage. If you just wish to return your order within the 31 day return period then we politely request that you pay for the return postage.
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